Changes at TSS Software Corporation
May 29, 2007
Annapolis, MD — TSS Software Corporation announced two appointments: Frank Roberts to its corporate management team as Vice President, Support Operations; and, Laura Davis to its leadership team as Director of Accounting.
In his role, Mr. Roberts will help to shape strategic direction through development and implementation of support operations that ensure customer satisfaction and improve response efficiency. Responsible to improve and maintain a support system that includes telecom, e-mail, and web-related functionality, Mr. Roberts’ year-end goals include opening up a self-service Web portal for customers to view FAQs and technical support articles and implementing Live Chat for customer support.
Mr. Roberts joined TSS in 2003 with over 20 years of information technology experience. Previously the company’s Director of Operations, Mr. Roberts will continue to oversee the company’s support operations, providing leadership to the TSS customer support teams.
Mr. Roberts’ appointment was effective April 30, 2007. He reports directly to Barbara L. Miller, TSS President and Chief Operating Officer.
in her new role, Ms. Davis will provide management and strategic direction for all accounting functions with overall responsibility for accurate and timely financial reporting to ensure the financial integrity of the company. In addition, Davis will champion continual improvements in processes and best practices while providing oversight for budget management, procurements, and other important accounting and administrative functions.
Having earned a Bachelor of Arts in accounting from Salisbury University in Maryland, Ms. Davis brings to her new role over 10 years of accounting and financial analysis experience in both public accounting and business. She served just six months with TSS as Senior Accountant before her promotion to Director.
Ms. Davis’ appointment was effective May 1, 2007. She reports directly to Robert D. Miller, TSS Chief Executive Officer.
Source: TSS Software