ALTA’s Model Training Program helps title companies create a structured training plan for employees—from new hires to experienced staff. The program combines orientation, job training, and industry education using a mix of mentoring, on-the-job training, videos, and self-study courses.
Build Your Training Program with ALTA
ALTA’s Land Title Institute provides educational resources to help companies train employees and strengthen their operations.
How It Works
A Five-Stage Training Roadmap
The Model Training Program is designed to help companies onboard new employees, build job-specific skills, and support long-term career development across the title industry.
1
Company Orientation
Assist new employees in understanding your organization and culture.
Orientation Materials:
- Personnel policy manual
- Company operations manual
- Company website overview
- Software and systems training
- Underwriter manuals
Tip: Assign a mentor to guide the employee during onboarding.
2
Job-Specific Training
After onboarding, focus on skills required for the employee’s specific role.
Training methods may include:
- One-on-one training with experienced staff
- Job shadowing
- Duty duplication with experienced employees
- Role-specific task training
This stage helps employees learn how their position supports the company’s operations.
3
Industry Training (Beginner)
Introduce employees to the broader land title industry and its terminology, processes, and regulations.
Recommended resources:
- ALTA training videos
- Distance learning courses
- Beginner education programs such as the New Title Agent Kit
Some states may also require state-specific training or licensing education.
4
Industry Training (Intermediate)
As employees gain experience, encourage them to build deeper industry knowledge.
Suggested activities:
- Participate in state and regional land title association education
- Learn about the settlement process and industry terminology
- Review consumer education resources such as HomeClosing101.org
This stage also encourages industry networking and professional development.
5
Industry Training (Advanced)
Provide opportunities for experienced staff to expand their expertise.
Examples of advanced training topics:
- TRID and regulatory compliance
- Advanced title insurance topics (e.g., easements, reinsurance)
- Escrow accounting and risk management
Advanced training helps experienced staff expand their knowledge across all areas of a title operation.
Ongoing Professional Development
Training shouldn’t stop after onboarding. Continued education helps employees deepen their expertise, stay current with industry changes, and advance their careers in the title industry.
Encourage employees to continue developing their skills through:
- Webinars and continuing education programs
- Industry conferences and workshops
- ALTA’s Title Insurance and Settlement Company Best Practices resources
- Title Action Network (TAN) to stay informed and engaged with industry advocacy
- The National Title Professional (NTP) designation to recognize experience and professional achievement
- ALTA training videos and courses