Best Practices

Educational Resources

The Best Practices Educational Resources provide additional information about the ALTA Best Practices to give you a better understanding of how you can adopt policies and procedures that will meet the Best Practices standards.

Some of these documents are only available to ALTA Members and Full Best Practices Subscribers (marked [M]), Assessment Readiness Guide Subscribers (marked [A]) and Compliance Management Report Subscribers (marked [C]).

If you are not an ALTA member and would like to purchase a Best Practices Subscription, please visit our Publications Page and select the Best Practices Subscription that best suits the needs of your company.

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General

ALTA Best Practices 4.0 Framework: Title Insurance and Settlement Company Best Practice (v. 4.0 - Effective 05-23-2023)
ALTA Best Practices 4.0 Framework - Overview Presentation
ALTA Insights Webinar 03-08-2023: Introduction to Best Practices 4.0
ALTA Best Practices 4.0 Framework: Assessment Procedures (v. 4.0)
ALTA Best Practices 4.0 Framework: Internal Assessment Report and Letter (v. 4.0) [M]
ALTA Best Practices 4.0 Framework: Third-Party Assessment Report (v. 4.0) [M]
ALTA Best Practices 4.0 - Pillar 1-7 Assessment Readiness Guide [M] [C] [A]
ALTA Best Practices 4.0 - Policy and Procedure Creation Guidance [M] [C] [A]
ALTA Best Practices 4.0 - Policy and Procedures Sample Table of Contents [M] [C] [A]
ALTA Best Practices 4.0 - Template for Policy and Procedures [M] [C] [A]

Best Practice Pillar #1: Licensing

Best Practice Pillar #2: Escrow Trust Accounting

Webinar on How to Document Your Escrow Trust Account Policies
Tips on Documenting Your Escrow Trust Account Policies [M]
Escrow Accounting Procedures Course

Best Practice Pillar #3: Protecting NPI

Webinar on Implementing a Plan to Protect Non-public Personal Information [M]
Federal Trade Commission (FTC) Data Security Best Practices
FTC Guidance for Mobile Apps on Privacy and Truth-in-Advertising Laws
FTC Guidance on Privacy and Security
Business Continuity / Disaster Recovery
FTC: Avoid ID Theft

Best Practice Pillar #4: Settlement Processes

Webinar on Recording and Pricing Policies [M]

Best Practice Pillar #5: Policy Production

Webinar on Policy Production, Delivery, Reporting and Remittance Standards [M]
PDF of Webinar Presentation [M]

Best Practice Pillar #6: Insurance Coverage

PDF of Webinar Presentation [M]
Webinar on Understanding the Pitfalls of Title Agent Professional Liability [M]

Best Practice Pillar #7: Consumer Complaints

Webinar on Developing a Process to Resolve Consumer Complaints [M]
Better Business Bureau Code of Business Practices
State Complaint Log Requirements [M]