Procedures for Resolving Consumer Complaints
June 27, 2013
A written complaint handling policy is a good way to ensure that complaints are taken seriously and dealt with appropriately and consistently. A component of ALTA’s “Title Insurance and Settlement Company Best Practices” encourages members to adopt and maintain procedures for resolving consumer complaints. Read on for tips on how to implement a consumer-complaint process in your company.
Contact ALTA at 202-296-3671 or firstname.lastname@example.org.