Procedures for Resolving Consumer Complaints

June 27, 2013

A written complaint handling policy is a good way to ensure that complaints are taken seriously and dealt with appropriately and consistently. A component of ALTA’s “Title Insurance and Settlement Company Best Practices” encourages members to adopt and maintain procedures for resolving consumer complaints. Read on for tips on how to implement a consumer-complaint process in your company.

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Contact ALTA at 202-296-3671 or communications@alta.org.

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