Earns SOC 2 Type II Certification

February 14, 2023, the creator of a conversational AI-powered virtual assistant for title agents, has been designated with the American Institute of Public Accountants’ Service Organization Control 2 (SOC 2) Type II certification.

Established by the American Institute of Public Accountants, the SOC 2 Type II certification is a widely accepted auditing measurement indicating robust controls in the protection of confidential data and financial information from known and emerging threats. These controls pertain to security, availability, processing integrity, confidentiality and privacy.  To achieve the designation, underwent an extensive audit after which an independent accounting and auditing firm reported its processes, procedures and controls meet the standard.

Alanna is a conversational AI technology able to engage in complex conversations with clients via SMS text or web chat in 54 different languages. The technology, which functions as a virtual employee for title agents, can also be used for functions requiring data extraction and processing as well as interactive marketing and customer service functions.

“As a technology developer, we take our duty to our clients and the industry very seriously,” said Hoyt Mann, co-founder and president of “As cyber security and fraud prevention move to the forefront of the title industry’s priorities, we are pleased to play our part in delivering not only an amazing technology, but the assurance of cyber security as well.”

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