SoftPro Wins Gold in 2017 American Business Awards

May 4, 2017

SoftPro was named the winner of Gold Stevie Awards in the Company of the Year–Real Estate and Customer Service Department of the Year categories in the 15th Annual American Business Awards.

SoftPro’s winning entries highlighted its Client Contact Initiative, which is tasked with gauging customer satisfaction and identification of client needs. Since its inception, SoftPro has earned a 3.74 rating from its customers on a 1–4 scale with 4 being the best. In addition to its two Gold Stevies, SoftPro was also recognized with Silver in Corporate Social Responsibility Program of the Year and Most Innovative Tech Company of the Year.

“It is a great honor that our employees’ everyday commitment to make it about the customer has been recognized by the American Business Awards,” said Patrick Hempen, SoftPro chief customer Officer. “I could not be more proud of our company as a whole, as well as our Support Team for their continued dedication to customer service.”

More than 3,600 nominations from organizations of all sizes from many industries were submitted for consideration in a wide range of categories. More than 190 professionals worldwide participated in the judging process to select this year’s Stevie Award winners. Judges’ commented on SoftPro’s winning entries, “SoftPro is a shining example of customer loyalty driven growth” and ”You got me with ‘It's all about the customer,’ which so few customer support organizations realize.”

“Each year the judges find the quality and variety of the nominations to be greater than the year before. The 2017 competition was intense, and every organization that has won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards.


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SoftPro, based in Raleigh, NC, offers a mature suite of products, designed specifically for the closing and title industry. Our mission is to serve our client base, with best-in-class products and services. Our products are modular so we don't force you to buy anything you don't need. You can always add on as your business grows. Unlike other software companies, we view the sale as the beginning of the relationship rather than the end. North American Title Insurance Company (NATIC) is a seasoned title insurance underwriter, helping title agents to achieve their individual business goals for more than 50 years. Today, the company conducts real estate settlement services in 39 states and the District of Columbia through a network of experienced, independent agents.