RecordsOnline Promotes Key Leadership Ahead of National Expansion

October 10, 2023

Texas-based RecordsOnline recently promoted three individuals to key operational positions to support planned expansion. Diane Eubanks was named vice president of plant operations, Kim Thomas was promoted to vice president of operations and Morgan Kennedy was promoted to director of operations. 

“We are so pleased to fill these positions with current employees who have been so instrumental developing RecordsOnline into the industry leader it is today,” said Jennifer Paul, executive vice president and general manager for RecordsOnline. “Each person has ‘colored outside the lines’ by taking on tasks and responsibilities outside of their previous job descriptions, doing whatever it takes to deliver for our customers.”

In her role, Eubanks is responsible for bringing new counties online, data accuracy and indexing. In her more than 20 years at RecordsOnline and affiliated companies, she has been involved in every aspect of building an online title plant. While others worked on the user interface, she played a pivotal role in developing back-end data cleanup and indexing tools, and eventually the company’s artificial intelligence system.

As vice president of operations, Thomas is tasked with delivering quality products by developing, implementing and continuously improving internal operations. Her previous role was director of operations. When she joined RecordsOnline in 2021, Thomas brought over 10 years of operational experience in the title industry. She previously served as Texas partner management specialist for a national title company, where she managed relationships with title companies in 217 Texas counties, and with notaries in all 254 Texas counties.

As director of operations, Kennedy is responsible for overseeing the day-to-day operations from order entry to delivered product and coordinating with all internal business functions, especially the sales organization. In her previous role as abstracting manager, she managed a team of 21 abstractors and abstractor assistants, prioritized all incoming files, and assisted abstractors with curative issues.

“RecordsOnline is poised to expand nationwide, and we are thrilled to have the bench depth internally to help us meet that goal," said Erica Hallmark, co-owner of RecordsOnline. "These valued employees have a deep understanding of title industry nuances, and have proven their ability to juggle multiple projects. They are disciplined and professional, with the entrepreneurial mindsets necessary to take us to the next level.”

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