Having trouble viewing this? Go to alta.org for a better viewing experience.


Register for ALTA’s Next Free Webinar on July 24

The Consumer Financial Protection Bureau is focused on enhancing the consumer experience and expects companies to have a process in place to handle and resolve complaints.

With financial institutions being held responsible for actions of third-party service providers, your lending clients will want to know how quickly you respond to consumer complaints and will require settlement providers to track these efforts.

Don’t miss our next Title Topics webinar at 2 p.m. ET, Wednesday, July 24, as Terrie Miller of H.B. Wilkinson Title Company and Alison Gareffa of Old Republic National Title Insurance Company discuss why a process for receiving and addressing consumer complaints is important to help ensure that instances of poor service or non-compliance do not go undiscovered.

During the webinar titled “Best Practices – Resolving Consumer Complaints,” Miller and Gareffa will:

  • walk through how to develop procedures for handling consumer complaints
  • share how to track consumer complaints
  • provide training tips on teaching employees how to interact with customers
  • answer attendee questions

Click here to register.

After registering, you will receive a confirmation email containing information about joining the webinar. It's recommended you perform a system check before logging on. You may need to download software in order to access the webinar.

There are several ways to join an ALTA Title Topics webinar depending on how you are connecting to the session. Click here for information.