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North American Title Insurance Company is a seasoned title insurance underwriter that has been helping customers achieve the American dream of homeownership for more than 50 years. In the past several years, we have become known as the “underwriter next door,� because our associates are always easy to reach and our processes are, at all times, quick and straightforward. Our agency application process is fast and transparent for qualified agents. NATIC offers a one-hour underwriting response guarantee that is unparallelled in our industry. In addition, we value our agents based on their title industry knowledge and experience, not just on profits alone.


LTI's Model Training Program

Here's a model training plan for your employees which incorporates elements for new and veteran employees, as well as a mix of audio, video, distance learning, team-building, and face-to-face training opportunities:

Module 1: Company Orientation

Independent Reading/Review

  • Personnel Policy Manual
  • Company Operations Manual
  • Company Web Site Overview
  • Company Software Manual
  • Basic Computer Applications (Microsoft Training available free online!)
  • Underwriter Manual

Module 2: Job-Specific Training

  • One-on-One Training with Experienced Staff
  • Job Training (Overview and description of duties)
  • Job Shadowing (Watch and learn from experienced staff)
  • Duplication of Duties (Perform duties in parallel with experienced staff)

Module 3: Industry Training: Beginner

LTI Video-based Training

LTI Distance Learning

  • Title 101 (a.k.a. "Course 1") includes basic instruction on Searching, Evidencing, Abstracting, Insurance, Underwriting, Regulations, and more. CE Credit is available in selected states. (Completion time frame: 1-3 months)

State-Specific Training (formats vary)

  • Pre-Licensing Course

Module 4: Industry Training: Intermediate

LTI Video-based Training

Independent Reading/Review

Module 5: Industry Training: Advanced

LTI Distance Learning

  • Title 201 (a.k.a. "Course 2") includes advanced instruction on Easements, Water Rights, Reinsurance, and more. CE Credit is available in selected states. (Completion time frame: 1-3 months)
  • Escrow Accounting Procedures teaches a model system of managerial practices designed to minimize your risk in handling escrow funds. (Completion time frame: 2-3 hours)

Ongoing: Future Training | Telephone Seminars | Lecture | Classroom

Be sure to promote a career path and professional development for your employees. Employees who see a future for themselves with your company and feel connected to the company mission are likely to become long-term successful contributors. Consider cross-training employees to expand your resources and enhance employee knowledge base. Also consider a management development program, which may include some or all of the following:

Ongoing: Team Training | Mentoring | Lunch & Learn

As your training program proceeds, ensure that new information and knowledge is a priority for all staff. The Title Triumph® Board Game is a great tool for keeping veteran staff sharp and building team unity with new hires. Title Triumph® is a unique and challenging twist in education - and it's the only title-specific board game available. Play it at your conference or break room table. No high tech equipment needed. The topics, including closing & escrow; search & exam; commitments & policies; and general industry knowledge, will test employees' knowledge and comprehension:

  • Title Triumph® Board Game (Level I)
  • Title Triumph® Board Game (Level II)
  • Tips for getting more out of Title Triumph®:
    • Start staff meetings with 5 questions and $5. Award $1 for each correct answer. Keep a year-long tally of the person who answers the most questions correctly and award a $50 gift card.
    • Use actual examples and company "war stories" to write new question cards.
    • Customize questions for your state laws and regulations.

New to the title industry? Everything you need to get started in the title industry!



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How To Find Us:
American Land Title Association
1800 M Street, NW, Suite 300S
Washington, D.C. 20036-5828
P. 202.296.3671 F. 202.223.5843
www.alta.org
service@alta.org
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