Use these links to find out more about the Consumer Initiative
On September 18, 2007, ALTA® launched "The Title Industry Consumer Initiative," which details the association's five-point strategy for improving industry oversight and educating and protecting consumers. The initiative was developed in response to the recommendations by the Government Accountability Office (GAO) in a report it issued in April 2007.
The Title Industry Consumer Initiative includes a consumer education program, the adoption of "Principles of Fair Conduct," plans for member education on regulatory compliance and ethical standards, and a plan for working more closely with state and federal regulators to ensure that the title industry is meeting the needs of consumers.
The thrust of ALTA®'s Consumer Initiative is to help consumers make informed choices when it comes to title insurance and title-related services. ALTA® has developed a consumer Web site, www.homeclosing101.org, which provides an overview of the closing process and explains the purpose of title insurance including the process of the title search and repairing title defects. The site also describes how consumers can shop and compare prices.
Another major component of ALTA®'s Consumer Initiative is its newly adopted "Principles of Fair Conduct," which state what ALTA® expects of its members: to engage only in business practices that are lawful and consistent with a high standard of ethical behavior, and to treat consumers in a fair and ethical manner. The Principles also encourage members to provide consumers with timely and comprehensive information on their policies, services, products and prices to enable consumers to shop among providers of title-related services.
The following State Land Title Associations have adopted the Principles of Fair Conduct and have agreed to promote them to their memberships:
If your state association has adopted the Principles of Fair Conduct, we want to know about it! Send an e-mail.
Contact Government Affairs Staff
Justin B. Ailes
Vice President of Government & Regulatory Affairs
Phone: 202-296-3671 Ext. 215
Contact Me About: Federal Legislative and Regulatory Issues, NAIC
Legislative & Regulatory Counsel
Phone: 202-296-3671 Ext. 230
Contact Me About: Federal Legislative and Regulatory Issues, Legal Issues, Best Practices Inquiries
Director of Political Affairs
Phone: 202-296-3671 Ext. 233
Contact Me About: Federal Legislative and Regulatory Issues, TIPAC
S. Madeleine Nagy
Director of State Government Affairs
Phone: 202-296-3671 Ext. 329
Contact Me About: State Government Affairs Issues
Grassroots and Advocacy Coordinator
Phone: 202-296-3671 Ext. 212
Contact Me About: Title Action Network (TAN) Inquiries
Wayne M. Stanley
Manager of Public Affairs
Phone: 202-296-3671 Ext. 221
Contact Me About: Social Media, Press Releases, Title Action Network (TAN) Inquiries