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ALTA® Launches Title Industry Consumer Initiative

Use these links to find out more about the Consumer Initiative

On September 18, 2007, ALTA® launched "The Title Industry Consumer Initiative," which details the association's five-point strategy for improving industry oversight and educating and protecting consumers. The initiative was developed in response to the recommendations by the Government Accountability Office (GAO) in a report it issued in April 2007.

The Title Industry Consumer Initiative includes a consumer education program, the adoption of "Principles of Fair Conduct," plans for member education on regulatory compliance and ethical standards, and a plan for working more closely with state and federal regulators to ensure that the title industry is meeting the needs of consumers.

The thrust of ALTA®'s Consumer Initiative is to help consumers make informed choices when it comes to title insurance and title-related services. ALTA® has developed a consumer Web site,, which provides an overview of the closing process and explains the purpose of title insurance including the process of the title search and repairing title defects. The site also describes how consumers can shop and compare prices.

Another major component of ALTA®'s Consumer Initiative is its newly adopted "Principles of Fair Conduct," which state what ALTA® expects of its members: to engage only in business practices that are lawful and consistent with a high standard of ethical behavior, and to treat consumers in a fair and ethical manner. The Principles also encourage members to provide consumers with timely and comprehensive information on their policies, services, products and prices to enable consumers to shop among providers of title-related services.

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State Land Title Associations Adopt the Principles of Fair Conduct!

The following State Land Title Associations have adopted the Principles of Fair Conduct and have agreed to promote them to their memberships:

  • Alaska Land Title Association, Homer, AK
  • Arkansas Land Title Association, Little Rock, AR
  • California Land Title Association, Sacramento, CA
  • District of Columbia Land Title Association, Centreville, VA
  • Dixie Land Title Association, Inc., Braselton, GA
  • Florida Land Title Association, Tallahassee, FL
  • Idaho Land Title Association, Eagle, ID
  • Illinois Land Title Association, Springfield, IL
  • Indiana Land Title Association, Indianapolis, IN
  • Iowa Land Title Association, Carroll, IA
  • Kansas Land Title Association, Topeka, KS
  • Land Title Association of Arizona, Chandler, AZ
  • Land Title Association of Colorado, Denver, CO
  • Louisiana Land Title Association, Baton Rouge, LA
  • Maryland Land Title Association, Midlothian, VA
  • Michigan Land Title Association, Lansing, MI
  • Minnesota Land Title Association, Hastings, MN
  • Missouri Land Title Association, Bonne Terre, MO
  • Montana Land Title Association, Helena, MT
  • Nebraska Land Title Association, Lincoln, NE
  • Nevada Land Title Association, Las Vegas, NV
  • New England Land Title Association, Norwalk, CT
  • New Jersey Land Title Association, Freehold, NJ
  • New York State Land Title Association, New York, NY
  • North Carolina Land Title Association, Raleigh, NC
  • Ohio Land Title Association, Zanesville, OH
  • Oklahoma Land Title Association, Oklahoma City, OK
  • Pennsylvania Land Title Association, King of Prussia, PA
  • South Dakota Land Title Association, Ipswich, SD
  • Tennessee Land Title Association, Mount Juliet, TN
  • Texas Land Title Association, Austin, TX
  • Virginia Land Title Association, Centreville, VA
  • Washington Land Title Association, Lynnwood, WA
  • Wisconsin Land Title Association, Inc., West Salem, WI

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If your state association has adopted the Principles of Fair Conduct, we want to know about it! Send an e-mail.

Contact Government Affairs Staff

    Justin B. Ailes
Vice President of Government & Regulatory Affairs
Phone: 202-296-3671 Ext. 215
Contact Me About: Federal Legislative and Regulatory Issues, NAIC

    Steve Gottheim
Legislative & Regulatory Counsel
Phone: 202-296-3671 Ext. 230
Contact Me About: Federal Legislative and Regulatory Issues, Legal Issues, Best Practices Inquiries

    Jessica McEwen
Director of Political Affairs
Phone: 202-296-3671 Ext. 233
Contact Me About: Federal Legislative and Regulatory Issues, TIPAC

    S. Madeleine Nagy
Director of State Government Affairs
Phone: 202-296-3671 Ext. 329
Contact Me About: State Government Affairs Issues

    Awesta Sarkash
Grassroots and Advocacy Coordinator
Phone: 202-296-3671 Ext. 212
Contact Me About: Title Action Network (TAN) Inquiries

    Wayne M. Stanley
Manager of Public Affairs
Phone: 202-296-3671 Ext. 221
Contact Me About: Social Media, Press Releases, Title Action Network (TAN) Inquiries

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American Land Title Association
1800 M Street, NW, Suite 300S
Washington, D.C. 20036-5828
P. 202.296.3671 F. 202.223.5843
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