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ALTA’s Title Insurance and Settlement Company Best Practices

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ALTA created best practices to help members highlight policies and procedures the industry exercises to protect lenders and consumers, while ensuring a positive and compliant real estate settlement experience.

Title Insurance and Settlement Company Best Practices
Download the full document of ALTA's Best Practices.

Resources and Documents
Here you will find guidance material to aid implementation for each pillar of the Best Practices, including Assessment Readiness Guides, webinars and links to additional information.

Assessment Readiness Guides
Available to ALTA members, the Assessment Readiness Guides can be used to help companies determine if they are prepared to undergo an assessment to determine compliance with ALTA’s Best Practices.

Assessment Procedures
The standard assessment procedures can be used by third parties to evaluate settlement services providers.

Certification Package
The certification package can be used by title professionals to demonstrate to lenders that they have implemented Best Practices. The certification package includes a cover page, an agency letter, a Best Practices certificate and a declarations page.

Best Practices Policy and Procedure Creation Guidance
This guide provides members step-by-step directions on how to draft formal policies and procedures for the Best Practices. In addition, a sample policy and procedure as well as a template to help provide a standard format are provided.

Template for Best Practices Policy and Procedure
Download the template to begin building your Best Practices Policy and Procedure for each of the Best Practices.

Best Practices FAQs
These FAQs are designed to give you a better understanding of the Best Practices.

News on Best Practices
September 18, 2014 Webinar Recording: Is It Time to Get Best Practice Certified?
You've implemented ALTA's "Title Insurance and Settlement Company Best Practices" and conducted a self assessment, but now what? It may be time to get ahead of lender requirements and get assessed and certified. Listen to a recording of the webinar "Is It Time to Get Best Practice Certified? How to Prepare, Understand the Options and What to Expect" as experts in attestation and certification walk through what your company should do to prepare for a third-party assessment, the different options, what to expect and how to promote your company once certified. The webinar also discusses tools developed by ALTA to help get your operation primed for Best Practice perfection.
September 18, 2014 Top 8 Tips for Putting Your Recovery Plan into Action
With it being National Preparedness Month, Agility Recovery has created an infographic that highlights the importance of having a disaster recovery plan and the steps you can take today to put your plan into action. Check out the infographic to learn how to rate your risk, tips for creating a crisis communications plan, to get a template for creating emergency wallet cards and tips for conducting a simple disaster recovery test.
September 18, 2014 Top Cyber Threats and 10 Security Tips for Title Professionals
Social engineering, spearfishing, whaling and microphishing are some of the most common cyber threats today. Would your employees know if they received a spoofed email from one of your lender clients? Is your system protected against unauthorized access to confidential data? Title professionals must be vigilant with their cyber security by talking with their network security staff and legal team, to update software regularly, strengthen password integrity and comply with regulations.
September 18, 2014 It's Our Job to Protect Integrity of the Real Estate Transaction
Abraham Lincoln, one of our greatest presidents, said, “You cannot escape the responsibility of tomorrow by evading it today.” Those words ring true today as title professionals across the country implement ALTA’s Best Practices in their operations. Those who adopt a wait-and-see attitude and evade implementation are not escaping the responsibilities of title and settlement companies in today’s and tomorrow's regulatory environment.
September 18, 2014 Education Sessions on Best Practices Planned for 2014 Annual Convention
ALTA has developed a robust lineup of professional development sessions designed to give you a competitive advantage in the market, including many sessions dedicated to Best Practices. Early-bird registration ends Friday.
September 18, 2014 Consumer Complaint Management: Making Your Business Better
Once a good business practice, responding to and documenting customer issues has become an important compliance metric. Learn how an effective complaint management system can help a company identify ways to improve processes, customer service and overall efficiency.
More Articles on Best Practices

Contact Government Affairs Staff

Steve Gottheim
ALTA's Legislative and Regulatory Counsel
202-296-3671 Ext. 230

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American Land Title Association
1828 L Street, NW, Suite 705
Washington, DC 20036-5104
P. 202.296.3671 F. 202.223.5843
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