Alert: Phishing Email Impersonating ALTA
June 4, 2026
ALTA Alert: Spoofed Email Appears to Come from ALTA
ALTA has been made aware of a fraudulent email claiming that a member’s ALTA membership payment is past due. This message is not from ALTA.
The email uses ALTA’s name and logo, but the sender address is not an official ALTA email address. In the example reviewed, the message came from mailings.services.renewal(at)email.cz.
The email also asks recipients to reply directly for payment instructions or to send proof of payment. Members should be cautious of any message requesting payment action through an informal email reply.
Members should not respond to this email, send documents, or provide payment information.
Please verify any membership invoice or payment request through official ALTA channels.
ALTA will never request:
- To review a document from a download link
- Login credentials
- Credit card information or payments by phone or email
If you are unsure whether a communication is legitimate, end the interaction and contact ALTA directly at 800-787-2582 or [email protected] for confirmation.
Tips to Protect Yourself
Phishing attempts are increasingly sophisticated. ALTA encourages members to slow down and verify before acting:
- Carefully review email headers to confirm messages are coming from a trusted sender. When in doubt, verify the request through a known, separate contact method.
- Hover over links to see the true destination before clicking—even if the link appears legitimate. Malicious URLs can be hidden beneath familiar text.
What to Do If You Clicked or Responded
If you believe you may have interacted with the phishing email:
- Contact your credit card company and/or bank using the phone number on the back of your card or the issuer’s official website.
- Review recent transactions and report any suspected fraud.
- Cancel and replace affected cards.
- Consider freezing your credit if non-public personal information was provided.
- Notify your IT department immediately.
- Run a virus or security scan on your device.
- Change passwords for any accounts that may have been compromised, especially those stored for convenience.
Contact ALTA at 202-296-3671 or [email protected].