SoftPro Honored as Gold Winner in 2024 American Business Awards

May 9, 2024

SoftPro was named as a Gold Stevie Award Winner in the 22nd Annual American Business Awards for Customer Service Department of the Year. SoftPro was also recognized with two Silver and one Bronze Stevie Award in other categories.

All organizations operating in the United States are eligible to submit nominations—public and private, for-profit and non-profit, large and small. Nicknamed the Stevies for the Greek word meaning “crowned.” More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. More than 300 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

SoftPro’s Gold Stevie Award nomination was centered on its proactive approach to customer support resulting in customer satisfaction ratings of 98.54%. During that same nomination period, SoftPro support reduced average callback time by an impressive 53%. With a focus on empowering its customers with resources such as free monthly training webinars that drew over 9000 registrants since January 2022, SoftPro saw a 33% increase in registrants.

“We are honored to be named a Gold Stevie Winner for Customer Service Department of the Year,” stated SoftPro Chief Customer Officer Patrick Hempen. “Empowering our customers is not only part of SoftPro’s vision statement, but it is at the forefront of our Support Team’s delivery of exceptional customer service. Our focus on the customer experience is intentional, and we are proud that our Support Team has been recognized for those efforts.”

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