Spruce Bolsters Customer Service Team
November 10, 2021
Proptech company Spruce recently appointed Brian Kielian as head of customer experience, and Blair Drake as head of service delivery. These are both new positions for the company.
"Our customers are at the heart of what we do here at Spruce," said Patrick Burns, CEO and co-founder of Spruce. "As we continue to expand our service offering and deepen our customer-centric, tech-focused approach, it's absolutely critical that we make big investments in improving the customer experience of the real estate transaction."
In his new role, Kielian will drive Spruce's customer service initiatives, working to ensure operational efficiency and scalability. He brings an extensive background in customer experience to the company, having held positions as vice president of global customer support and operations planning at PayPal for nearly eight years.
Drake will utilize her operational leadership and expertise to streamline Spruce’s procedures, helping to scale the business via automation, technology enhancements, and increased process efficiency. She brings robust experience streamlining complex processes and optimizing high risk areas to Spruce, having held positions at several fintech companies, most recently as head of operations at OnDeck.
Spruce's offerings include title insurance, closing, escrow, and recording services through proprietary technology and centralized teams.
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