Charter Title & Escrow Opens Hispanic Division
April 22, 2021
Nebraska-based Charter Title & Escrow recently formed a Hispanic division to further assist Spanish-speaking customers, as well as the Realtors and loan officers who often work with this population.
“Omaha and communities across the state continue to become more diverse, and we are happy to invest in the people and the resources it takes to best serve all our customers now and in the future,” said Angela Miller of Charter Title. “We’re excited to be the ones to offer this great resource to the community.”
Hispanics make up the fastest growing demographic in the Omaha, Neb., area, which is one of the drivers of this new service offering. While it is being introduced in the Omaha market first, the plan is to grow the division into a multi-person effort throughout the Charter Title footprint to help reach more customers.
Leading this division is Itzel Gonzalez, who joined the Charter Title team in November. Gonzalez moved to Omaha as a teenager so her understanding of many of her Hispanic customers goes beyond simply being able to speak and write the language.
“I can do more than just translate. I lived in Mexico for much of my early life. I know the culture and how a lot of these customers and families will be feeling as they go through the process of buying or selling a home,” Gonzalez said. “I take pride in working with people to make sure they understand the title and closing process so it can be part of a joyous milestone for them.”
Gonzalez has reached out to area real estate professionals during the last few months about what is on the horizon and shared the excitement about the new Charter Title Division.
“I love building these relationships and getting to know the local real estate community,” she said. “It’s my favorite part of the job. My two messages to people are that I’m excited to officially launch this new venture and my future team will always do what it takes to provide excellent service as part of the mission of Charter Title.”
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