North American Title Names Director of Operations

April 7, 2015

North American Title Insurance Co. (NATIC) has hired Sara DePhillips to fill the new position of director of operations. With 22 years at one of the nation's largest title insurance underwriters, DePhillips has experience in creating centralized support services and agent-facing technology to offer title agents up-to-date, streamlined methods to work with their underwriters.

"Sara's experience in both the process side of operations and the IT side makes her unique in the marketplace," said Emilio Fernandez, NATIC president. "She understands that technology helps make process management as efficient as possible. It frees up people so they can focus on the personal relationship with their customers—rather than data entry, spreadsheet management and numerous other repetitive administrative matters.

"With this unique experience and new role at NATIC, we look for Sara to help make NATIC significantly more efficient and streamlined and therefore, easier for agents to work with us," he added.

DePhillips began her career at a regional property and casualty insurance company in Atlanta and made the shift to title insurance in 1992, managing agency operations functions. During her career, she was promoted to vice president and project management positions in both agency and IT operations.

"Working with such a large underwriter has given me a clear and focused knowledge of where title insurance is going and how technology is able to improve and streamline the agent experience," said DePhillips. "I am pleased to join NATIC, which feels like a family but has the financial strength of a much larger company."

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