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September/October 1998 - Volume 77, Number 5

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A MESSAGE FROM THE PRESIDENT

Features

Believe It! The Year 2000 Problem Is for Real
Peter de Jager, considered to be the world's foremost leader in creating awareness of the Year 2000 Computer Crisis, finds the most difficult aspect to be convincing people the implications are serious. (He will be a featured speaker during ALTA®'s 1999 Technology Forum & Expo in February.)
Customer Service for the 21st Century by Karen E. Koogler
McSettlements of yesterday are rapidly giving way to just-for-you mass-customized buffets, whose customers can select from a vast array of settlement service choices.
Land Title Institute Employee Education Moves To Manager Training Level by Patricia L. Berman
Beginning February 28, LTI will offer a week long, comprehensive, university-level, interactive manager education course designed specifically for the land title industry.
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