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March/April 2003 - Volume 82, Number 2

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Cover Story

ALTA® Directory of Technology Products & Services (648kb PDF)
So, you're ready to improve your operational efficiency or upgrade outdated systems and equipment. Who you gonna call? Why, one of the vendors that specializes in solutions for the title industry, of course! See the list of 40+ vendors currently listing products in ALTA®'s Directory of Technology Products & Services; then use the online directory at www.alta.org to search for product information and specifications. And be sure to visit the 30+ vendors at ALTA®'s Tech Forum 2003, March 9-11, in Las Vegas.


Features

How to Avoid the Biggest Sales Mistakes
by Dan Miller
What makes a sales manager effective? And what are the sales mistakes you need to avoid? This article looks at some of the rules for successful salespeople and guidelines for those who manage them.

Four Generations in One Business: Gift or Gap? (1156kb PDF)
by Claire Raines
With younger generations, some of them family, getting into the title business, how can you ensure a smooth working environment? This article examines the different generations and their work styles and offers suggestions on how managers can manage this diverse group.

Defalcations - Show Me the Money (2237kb PDF)
by William August
Defalcations seem to be on the rise in recent years. Last year the major underwriters were asked to provide information regarding their defalcations over the last five years. The information they provided might surprise you.


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American Land Title Association
1828 L Street, NW, Suite 705
Washington, DC 20036-5104
P. 202.296.3671 F. 202.223.5843
www.alta.org
service@alta.org
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