Stewart Lender Services Organizes to Support Full Lifecycle of Loan
|October 15, 2009|
Stewart Lender Services (SLS), a wholly owned subsidiary of Stewart Title Co., has announced implementation of a new enterprise-wide business model that will support national lenders, investors, and servicers throughout the lifecycle of a loan.
The company has strategically aligned its businesses, opened new customer support centers, and added a number of key executives to enable it to better serve its base of customers throughout the United States.
"Stewart has made a significant commitment to our continued growth in serving the real estate finance market," said Jason Nadeau, SLS president and chief executive officer. "Our challenge was to build a full suite of services for the lender without creating the separate silos that are often found in companies such as ours. We have been able to blend and integrate those competencies into cost-effective, fluid performance. We now can provide sound customer solutions from origination all the way through to asset disposition."
Stewart Lender Services was realigned to streamline its operations and ensure that all the various lender service offerings take advantage of a unified base of staff and technology capabilities. What evolved were complementary solutions for loss mitigation and asset management and disposition. The key factor enabling successful implementation was providing customers centralized processing from a growing list of support operations. Business centers in Dallas, San Diego, Irvine and Phoenix were added to existing operations in Houston and Tampa. Additionally, a loss mitigation call center in San Diego supplements the Houston call center. And, existing asset management operations in Tampa have been bolstered by a new Irvine-based operation.
"I think our commitment to our customers is reflected in how we have organized our business and the increased number of support centers," said Nadeau. "But I think it`s also shown in the key staff members we have added to our team. We have a knowledgeable, experienced leadership group that is driving hard to offer our customers a solid alternative to the same old players."