Three Tips to Cope With Evolving Technology, Remote Workers  

April 2, 2020

Real estate title and closing companies have quickly modified staffing and processes due to issues caused by the COVID-19 pandemic while still delivering essential services to their customers and communities.

Jeffrey Bates, chief executive officer of D. Bello, has been amazed of how creative title agents have been to get work done during these trying times.

“It has truly been amazing to watch the industry evolve and quickly figure out ways to continue to help their customers,” Bates said. “Under normal circumstances, these adjustments would be difficult, and many in the title industry should be applauded for their efforts.”

Bello provides a remote title production workforce, which can be put to work for clients who are looking for solutions when it comes to staffing levels, workload management and continuity planning. Bates understands how utilizing a remote production team can impact the bottom line and staff workload.

As title agents look toward the future and assess how all the recent evolution in real estate technology and working remotely has affected their business, he recommends three technology efficiencies for companies moving forward:

  • Think Long Term: Everyone has done a great job of coming up with creative and swift solutions to new work requirements. If you’ve implemented video conferencing, project management tools or other new tech to help during the COVID-19 pandemic, think about how you can continue to make them part of your regular company routine going forward. The best way to avoid future tech fatigue from your team is to keep using these tools in your day-to-day moving forward. There is likely great long-term value from many new solutions, and they don’t have to be a temporary fix.
  • Perform a Tech Audit: While your team is more open to using technology and systems that might otherwise be overlooked, perform an audit of all your technology. Create lists of the tech you invested in previously versus the technology you implemented during this health crisis. Determine what you no longer need, what your team likes and dislikes, and also what technology you want to increase after learning from this crisis.
  • Consider Remote Production Options: Help your team get back to work by finding a production partner that can mimic your internal operations. This allows your team to get back to work on what’s most important while your remote production team does the busy work on your behalf.

“We know these are uncertain times,” Bates said. “While customer and employee health concerns are—and should be—paramount right now, this pandemic will certainly affect how all of us do business going forward. How companies deal with that shift will be essential to their future success.”     


Contact ALTA at 202-296-3671 or communications@alta.org.

193172