CFPB to Update Company Consumer Complaint Portal

March 14, 2017

The Consumer Financial Protection Bureau (CFPB) reported that it plans to make enhancements to the Company Portal during the week of April 24. 

According to the bureau, these enhancements are designed to make it easier for companies to respond to consumer complaints. An updated Company Portal Manual will be available for use after the enhancements are implemented. The Manual can be found in the Documents tab in the Company Portal Training Center.

The CFPB also said it is consolidating the current 11 complaint forms into a single, dynamic consumer complaint form.  With these complaint form enhancements, the CFPB is making updates to the organization of products and issues. 

The bureau will provide more information, including introductory webinars for company users, later this month.  Contact Scott Steckel at Scott.Steckel@cfpb.gov with questions. Companies are encouraged to continue use of the “Submit a Ticket” option on the Help tab of the Company Portal for any current technical issue or complaint-specific question. 

Click here to sign up to start reviewing and responding to any complaints they CFPB may have received about your company.


Contact ALTA at 202-296-3671 or communications@alta.org.

SoftPro is the nation's leading provider of real estate closing and title insurance software. With more than 14,000 customer sites and over 60,000 users nationwide, this award-winning software offers a suite of products designed to increase your volume and revenue by reducing the time it takes to do closings. SoftPro has been recognized by the American Business Awards every year since 2007 - winning awards for Superior Customer Service, Support and Product Development. North American Title Insurance Company (NATIC) is a seasoned title insurance underwriter, helping title agents to achieve their individual business goals for more than 50 years. Today, the company conducts real estate settlement services in 39 states and the District of Columbia through a network of experienced, independent agents.