Tips on Enhancing Consumer Care and Resolving Customer Complaints

July 17, 2014

Read on to learn what constitutes a complaint, what information should be logged and tracked, and how to train staff when interacting with consumers.

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North American Title Insurance Company (NATIC) is a seasoned title insurance underwriter, helping title agents to achieve their individual business goals for more than 50 years. Today, the company conducts real estate settlement services in 39 states and the District of Columbia through a network of experienced, independent agents.