CFPB Reports Consumer Complaints Growing, Will Drive Regulation

January 23, 2014

The director of the Consumer Financial Protection Bureau said the agency continues to receive an increased amount of complaints per month and will use the feedback as a compass to pinpoint issues and find resolutions immediately. The seventh pillar of ALTA’s ”Title Insurance and Settlement Company Best Practices addresses policies and procedures regarding consumer care and customer complaints. Having a process for receiving and addressing consumer complaints helps ensure reported instances of poor service or non-compliance do not go undiscovered.

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Contact ALTA at 202-296-3671 or communications@alta.org.

North American Title Insurance Company (NATIC) is a seasoned title insurance underwriter, helping title agents to achieve their individual business goals for more than 50 years. Today, the company conducts real estate settlement services in 39 states and the District of Columbia through a network of experienced, independent agents. SoftPro is the nation's leading provider of real estate closing and title insurance software. With more than 14,000 customer sites and over 60,000 users nationwide, this award-winning software offers a suite of products designed to increase your volume and revenue by reducing the time it takes to do closings. SoftPro has been recognized by the American Business Awards every year since 2007 - winning awards for Superior Customer Service, Support and Product Development.