TSS Addresses Critical Business Continuity Needs

September 13, 2007

Annapolis, MD - Within the compass of enterprise systems support, TSS management has set a goal of zero business tolerance for information systems downtime and therefore, has made a significant investment in risk management. In addition to testing, validation, and updating internal BC/DR procedures, the company has established a long-term strategic relationship with first-rate IT services provider IBM and its Business Continuity and Resiliency Services (BCRS) unit. TSS's in-house efforts are advanced through contractual provisions intended to keep critical systems, applications, and networks up and running despite disruptive events.

TSS has put into place BC/DR processes as protection against unplanned outages, whether a minor outage or major disaster. In the instance of a major disaster, TSS's partnership with IBM provides the means for physical workplace recovery at an altenative facility and includes everything needed to function in an emergency situation-ability to connect to applications, data and people-until normal operations are restored. Within 24 hours of a declaration of disaster, TSS can literally "go on the road," moving operations to provide customer support from one of 19 facilities across the nation, a facility complete with workstations, servers, Internet capability, phones, networks, and applications in place. To facilitate an emergency relocation, IBM staffs for technical support on a 24/7 basis all year long. The scenario is tested fully by initiating a mock disaster whereby TSS operations are moved and its entire information technology environment set up in an IBM-secured facility.

"Our customers trust us to manage their highly sensitive, critical information. We take both business continuity and disaster recovery planning seriously and have invested in a proactive approach to protect our customers' ability to remain operational. It's part of the way TSS does business now, every day," said Robert D. Miller, TSS Chief Executive Officer.

Source: TSS Software Corporation

Contact ALTA at 202-296-3671 or communications@alta.org.

SoftPro, based in Raleigh, NC, offers a mature suite of products, designed specifically for the closing and title industry. Our mission is to serve our client base, with best-in-class products and services. Our products are modular so we don't force you to buy anything you don't need. You can always add on as your business grows. Unlike other software companies, we view the sale as the beginning of the relationship rather than the end. North American Title Insurance Company (NATIC) is a seasoned title insurance underwriter, helping title agents to achieve their individual business goals for more than 50 years. Today, the company conducts real estate settlement services in 39 states and the District of Columbia through a network of experienced, independent agents.