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Land Title Institute Employee Education Moves to Manager Training Level

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September/October 1998 - Volume 77, Number 5

by Patricia L. Berman, LTI Director of Education

Business is great! Your staff is working hard. You have invested in new technology ? computers and programs -- and maybe even your core employees have completed one or both of the Land Title Institute’s Correspondence Courses. Now it’s time to think about your managers and their education.

LTI is moving to this next level of employee education -- the new Management Development Program -- a week-long, comprehensive, university-level, interactive manager education course designed specifically for the land title industry. Held primarily on the beautiful campus of Houston Baptist University in Houston, the program will begin the afternoon of February 28 and conclude early afternoon on Friday, March 5, 1999.

The Management Development Program is offered for present and future managers and emerging leaders of the title industry. Its aim is to broaden the participant’s perspective and sharpen management skills by providing a diverse and highly interactive format to learn -- to facilitate acquisition of -- the newest management and leadership techniques. The Management Development Program will be taught by HBU faculty, supplemented by guest lecturers from the title industry.

Nine Program Courses

Nine program courses, each in four-hour segments, have been selected as the core material. They include:

? Principles of Managing

? Leadership Skills

? Human Resources Management

? Finance for Land Title Managers

? Communication/Listening Skills

? Marketing Strategies

? Customer Service in the Title Industry

? Managing Change in the Title Business

? The Internet and Intranet

Members of the HBU faculty are interviewing approximately a dozen title industry representatives, both from the agent and underwriter communities, to define management issues of particular concern. In addition, a number of these industry representatives will be invited to participate as guest lecturers in various components in the program.

Who should attend? For the mid to large size title agency, participants for the Management Development Program should be your key managers, your rising stars, your one or two employees whom you believe are ready for this university-level-management-training. For the smaller title agency, this course is perfect for the owner/manager who wants to better manage his or her company.

Sometimes referred to as our "mini-MBA course," the Management Development Program actually will be a sampling or brief study of the many business philosophies, practices, and skills necessary to succeed in today’s changing title industry environment. There are other organizations that offer similar types of management training, but none are specific to the title industry. The Management Development Program is the Land Title Institute’s effort to target our industry’s future leaders.

The Management Development Program will begin at 1 p.m. on Sunday, February 28, at the Houston Oaks in the Galleria. During the first half of the Opening Session, entitled, "Managing in A New Millennium," participants will be addressed by industry representatives who will "set the stage" for the week-long event. They will discuss changes in the title industry that managers will need to meet in the next century.

The second half of the afternoon will be devoted to a general explanation and confidential written analysis of the participant’s scores in the Hartman Value Profile, which will be administered through the mail prior to arriving in Houston. The Profile is designed to gain insight into a person’s "value package" ? that system of values and evaluative capacities which derives attitude, behavior, performance, and excellence in the work environment. It is an excellent catalyst to greater self-understanding and self assessment. An individual who is exposed to the Profile and its interpretations will immediately find confirmation and affirmation of strengths and the clear challenge of weaknesses to be overcome.

The program on Sunday will conclude with an Ice Breaker Reception, and participants then will be free for dinner and relaxation.

Classes Monday through Friday will be held on the HBU campus in the recently completed, state-of-the-art Hinton Center for Graduate Studies (see photograph). HBU is providing bus transportation between the Westin Oaks participant accommodations site and the HBU campus. Classes will begin at 8 a.m. and conclude at 5 p.m., Monday-Thursday. Friday’s classes will start at 8 but the program will adjourn by 2 p.m., allowing participants to schedule flights home.

Computer Connections Available

For the "techy" participant who travels with a laptop computer, every seat in every classroom in the Hinton Center is wired for a computer hook up. Laptop computers are not necessary, however, because program materials will be bound in binders for ease of note taking. For the Internet/Intranet segment, the two computer labs in the Hinton Center will be used.

A block of rooms has been reserved at the Westin Oaks in the Galleria, which is located in "uptown Houston." The daily group rate is $125 for a single room or $140 for a double. During their several free evenings, participants may relax and eat dinner in one of the 30 restaurants, shop in over 300 stores, or even ice skate in the Olympic-size rink in the Galleria. Participants are responsible for making their own hotel reservations, as well as air fare and transportation between the airport and hotel.

The Management Development Program is a five-day, college-level course with a curriculum specific to the title industry. The tuition fee for this program covers:

-- Opening Session, "Managing in A New Millennium"

-- Ice Breaker Reception on Sunday evening

-- Five-day program at Houston Baptist University

-- Administration, scoring, and confidential interpretation of the Hartman Value Profile

-- Notebook of Program materials

-- Five lunches

-- Two evening events, which will include dinner on campus

-- Morning and afternoon refreshment breaks

-- Transportation between the Westin Oaks and HBU

-- Graduation ceremony with awarding of Certificates of Achievement

CEU credits will be available through Houston Baptist University.

Early enrollments will help the HBU staff properly allocate their faculty and classroom requirements to meet our needs. As a monetary benefit to students or their employers, and as an incentive to register early, LTI is offering an early registration discount of $199 for enrollments received before December 31, 1998. On January 1, full tuition for ALTA® members is $1,999; for non-members, it is $2,499. Payment may be made by check or credit card -- VISA or MasterCard only.

The enrollment form and a descriptive brochure will be available at the LTI exhibit booth at the 1998 ALTA® Annual Convention, and by mail later in October.

We have arranged for a sample of the Management Development Program to be presented at the ALTA® Annual Convention in New York. One of the Friday, concurrent educational sessions, "Management 2000," will be offered by Dr. R. Bruce Garrison, director, Master of Science in Human Resources Management Program and Professor of Management at HBU. If you are going to attend the ALTA® Annual Convention, please plan to sit in on this session and judge for yourself the quality of this program being developed for LTI.

ALTA® Education Committee members are very excited about offering this new level of employee development, and we are confident that participants will return to the office reinvigorated, energized, more focused, and better informed about effective business practices.



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