May/June 2004 - Volume 83, Number 3

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Cover Story

Reengineering Your Business Process
by Mike Hathaway
Reduce expenses. Increase your productivity. Increase profits. Increase customer satisfaction. How? Learn the changes necessary in your business to achieve these attainable goals.

Features

Running Your Business
What Your Customers Really Want
by Suzanne Penley
Find out what lenders and real estate agents want from their title company and how you can keep them from switching to your competitor.

Inside the Industry
An Industry Icon : First American's Donald P. Kennedy
Don Kennedy has been a leading force in the title industry for more than half a century. This article highlights his lifetime of achievements, and shares Mr. Kennedy's views on the evolution of the title industry.