CFPB Reports Consumer Complaints Growing, Will Drive Regulation
January 23, 2014
The director of the Consumer Financial Protection Bureau said the agency continues to receive an increased amount of complaints per month and will use the feedback as a compass to pinpoint issues and find resolutions immediately. The seventh pillar of ALTA’s ”Title Insurance and Settlement Company Best Practices addresses policies and procedures regarding consumer care and customer complaints. Having a process for receiving and addressing consumer complaints helps ensure reported instances of poor service or non-compliance do not go undiscovered.
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