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Countrywide.com Receives Top Rankings From Gomez

March 5, 2002

Leading Site Maintains No. 1 Position in 'On-Site Resources' And 'Novice Home Buyer' Categories

CALABASAS, Calif., /PRNewswire-FirstCall/ -- Countrywide Home Loans, Inc., a national leader in residential finance and the number one online mortgage originator in 2001 as reported in "Inside Mortgage Finance" (citing as its source, "Inside Mortgage Technology"), has received top scores for both the On-Site Resources and Novice Home Buyer categories in the first quarter 2002 Gomez Proprietary Internet Mortgage Scorecard. The Countrywide site offers virtually every imaginable loan program including Lock N' Shop® and one-time close home construction loans according to Gomez, a leading provider of e-commerce customer experience measurement, benchmarking and customer acquisition services.

Countrywide was ranked number one for the seventh consecutive quarter in the On-Site Resources and Novice Home Buyers categories and number two in the One-Stop Home Buyer category. The Gomez scorecard also ranked Countrywide.com number two overall.

"The Countrywide Web site development is driven by consumer needs, which coincides with our ongoing commitment to delivering the highest level of customer service," said Andy Bielanski, Managing Director of Countrywide Home Loans. "In fact, Countrywide was recently ranked #1 in Customer Satisfaction Among the Largest National Home Mortgage Lenders by J.D. Power and Associates."*

Countrywide's revolutionary customer-facing initiatives seamlessly integrate with award-winning back-end technology. The first quarter 2002 scorecard rankings add to the list of honors already bestowed upon Countrywide's industry-leading use of technology. Countrywide was included in the InformationWeek 500, a ranking of the nation's leading information technology innovators. And in November 2001, Countrywide ranked in the top ten of the InfoWorld 100, which recognizes the most technically innovative organizations.

Countrywide.com offers consumers access to the company's full menu of loan products. In addition, existing customers can track their account and make monthly payments online. Links to the Web sites of the company's affiliates such as Countrywide Insurance Services, Countrywide Investment Services and the company's newest initiative, Countrywide Bank, a division of Treasury Bank, N.A., are also provided.

Source: Countrywide Credit Industries, Inc.



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